Provision of highly specialised staff throughout the organisation

Natalie Smith BSc, MSc, CBIS
Director and Cognitive Rehabilitation Specialist

Natalie graduated from Royal Holloway College, University of London with a BSc in Psychology in 2002. Her interest in the subject developed during her time studying and having left university she decided to translate her theoretical knowledge into practice by pursuing employment with an organisation providing a service for brain injured clients living in the community.

Her flair and empathy were immediately apparent and her employers facilitated her interest in psychology by acknowledging her desire to continue with her academic career. In 2004 Natalie obtained a Masters degree in Cognitive Neuropsychology. She has 9 years experience of working with individuals with brain injuries and is highly specialised in the area.

Natalie is currently completing a certificate in Cognitive Rehabilitation and is in the process of becoming a accredited Cognitive Rehabilitation Therapist. She is also awating her results as a Certified Brain Injury Specialist, accredited by the ACBIS.

Natalie has been successful in implementing specialised and individual cognitive rehabilitation programmes for her clients, tailoring pen to paper and computer based packages to specific defecits. Her particular interest is in developing strategies and interventions for higher level cognitive defectis which are often excluded from rehabilitation focus due to more obvious defecits. Natalie has been very succesful in identifying more hidden defecits and creating interventions to reduce their impact on the clients functioning. Natalie has a proven track record of successful client contact and has quickly established a reputation for her dynamic and thoughtful approach to her client’s difficulties.

Natalie is also responsible for the training and supervision of staff as well as directing the marketing and development of the company.

The combination of Clive’s years of experience both inside local government and community settings and Natalie’s familiarity with contemporary psychological theories means this new company is able to deliver a service which incorporates all that is best in innovation and client self determination in developing effective community strategies through cognitive rehabilitation.

Both Natalie and Clive still hold a caseload of clients themselves, ensuring clients recieve a highly co-ordinated package of rehabilitation. This also ensures that rehabilitation workers have constant supervision and access to information which enables regular communication and feedback on rehabilitation packages.

The BIS Services Ltd, blends together numerous years of practical experience, knowledge and skills within the brain injury field and is able to provide tailor made solutions relating to the support of individuals.

Ekvinder Bains
Brain Injury Rehabilitation and Development Worker

Ekvinder graduated from Kingston University with a BSc in Psychology in 2009. Ekvinder went to persue her interest in psychology by furthering her education and knowledge with a MSc in Applied Child Psychology.

Ekvinder joined the company in February 2011 and has quickly established herself, forming excellent relationships with her clients and has been involved in the marketing and development of the organisation.

Cognitive Rehabilitation Assistants

All of our rehabilitation assitants possess at least a undergraduate degree in Pychology or a related subject with most staff currently undertaking further study in a variety of settings such as child psychology, counselling, nursing, medicine, forensic psychology, and physiotherapy. This ensures that clients and commissioners can be assured of a high level of staffing qualifications and indicates a wide knowledge of brain injury and its consequences. Each member of staff is mentored by a Director throughout their employment. Each staff member received training specific to the needs of their client, again ensuring a focused, client centred approach to our service.

We pride ourselves on providing excellent staff who are matched to each client. If we do not feel upon referral that a current member of staff would match with a client, we will recruit specifically for an appropriate worker.